DRI International ha formado un comité para crear un glosario en español. El comité va a estreñar su glosario esta mes. Para preparar, estamos revisando algunos de nuestros articulos y recursos favoritos.
DRI quiere compartir las ideas de DRI2014 en Atlanta, EEUU con los que no pudieron asistir. Ahora en la sección de “Resources” en MyDRI se puede descargar todas las presentaciones, incluyendo los de nuestros afiliados en México y Costa Rica.
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AnneMarieStaley,CBCP, MBCI, is the Managing Director for Global Business Continuity Management at NYSE Euronext, Inc., which includes the New York Stock Exchange and other global trading platforms and services worldwide. She is also a Board Director of DRI International and Chair of the DRI Foundation. We spoke with her about working with the foundation and its ongoing initiatives.
Thrive: How did the Foundation come about?
AnneMarie Staley: DRI International had been looking for ways to add more value for their Certified Professionals. Since DRI International has had a long history of educating and certifying business continuity and disaster recovery professionals worldwide, and many have gone on to prominent positions in their communities and large companies, it seemed to be a perfect fit to create the Foundation to allow certified profes- sionals to be able to give back to their communities through volunteer relief and advocacy efforts. The Foundation was launched in 2011 as a separate entity of DRI International with an express desire to empower the more than 11,000 certified professionals.
Thrive: Why is there a need?
AnneMarie Staley: For many, rebuilding after a disaster can be as significant as the immediate disaster itself, and finding immediate relief after the event can be even more frustrating still. One of the DRI Foundation’s goals is to address that concern: to help organiza- tions and communities impacted by disaster engage with relief organizations worldwide efficiently and effectively in order to begin the recovery process as soon as possible. The bureaucracy involved in getting the right resources to the people who need it immediately is not as forthcoming or quick as one would hope. The community itself is the one who knows what resources are needed immediately—and that’s not just water and food, but blankets, clothing, and other items that we take for granted that should be available.
Thrive: But how does the Foundation differ from other relief-aid organizations?
AnneMarie Staley: Of course we are a 501(c) (3) non-profit organization, but we differ from other relief-aid organizations in that we also take a proactive tack. Better prepared commu- nities, just like better prepared businesses, will fare better responding to and recovering from an event. This includes vigorously promoting professional and personal preparedness within the communities. It is comforting for a community or neighborhood that their workplaces and shops be able to open in the midst of rebuilding, so as to return to a sense of normalcy as soon as possible. DRI International is invaluable in partnering with us to deliver business resiliency education to communities everywhere. We also seek to partner with other relief organizations to collaborate and share information to form a better response. This model enables us to fulfill the other part of our mission, which is to provide volunteer opportunities for certified professionals, as well as for other business continuity, disaster recovery, and emergency management professionals everywhere.
Thrive: The organization is only a few years old. What have you done so far?
AnneMarie Staley: In 2012, we held our first Volunteer Day at the start of the DRI2012 conference in New Orleans, and that was overwhelmingly successful. We were buoyed by the number of people from the conference who signed up to participate. Out of the large contingent of volunteers, some worked with Habitat for Humanity and swung hammers and pounded nails to help finish a house for a local family. Others worked at the food bank Second Harvest, where they sorted and categorized foodstuffs that were then boxed and delivered to families through all the parishes. Later that year, we partnered with Delta Airlines and the Suffolk County Legislative Office to distribute blankets to those communities on Long Island, New York severely impacted by Super Storm Sandy.
At DRI2013 in Philadelphia, PA, we held another Volunteer Day event, where we again worked with Habitat for Humanity in their “Habitat ReStore” re-sale outlet, accepting and moving furniture and fixtures which included storing and sorting of those items. We also helped to spruce up the surrounding area with fence painting. Additionally, we had a contingent of volunteers working with Philabundance, another food bank resource where we sorted food and cans, checking for expiration dates and boxing up fresh food and pantry items for distribution. (see DRIF in Action, page 30).
We are continually expanding our network and profile by partnering with other organiza- tions and agencies, building our database of resources and spreading the word. High on our list of priorities is developing a specialized one-day business continuity course geared to small- to medium-sized businesses to build up their resiliency. And let’s not forget, continual fundraising!
Thrive: What’s Volunteer Day about?
AnneMarie Staley: Volunteer Day is the brainchild of Clyde Berger, our Foundation VP and Director of Volunteerism. Clyde is incredibly committed to volunteer work and has devoted innumerable hours of his time to work with organizations, agencies and grassroots endeavors for the good and benefit of others. What started out as a simple, elegant opportunity for DRI conference participants to have the opportunity to participate in the Foundation’s mission has now become an annual staple of the DRI Conference. And it’s not just for conference participants – we encourage attendees to invite and include spouses, significant others and children. The feedback has all been positive and uplifting.
Thrive: Has Volunteer Day had any significant impact?
AnneMarie Staley: Time and time again, we hear such positive feedback from our certified professional community that they really enjoy participating in Volunteer Day and look forward to that event, which kicks off the DRI Conference. We’ve heard stories from entire families who set aside this time to participate in this endeavor together. We have even heard from some people who, while they can’t attend the conference, do want to come and partici- pate on Volunteer Day! Now, while we do reward their time and effort with CEAPs, (continuing education credits that count towards their 2-year re-certification), I believe their commitment to this effort goes beyond that reward—they would still come out to support us even if we did not grant CEAPs. I am always gladly surprised and inspired by the generosity of spirit and time and energy that our Certified Professionals exhibit and their apparent hunger for oppor- tunities such as this.
Thrive: Why are you passionate about this cause?
AnneMarie Staley: Personally, I have always wanted to contribute to my community and help people in need. I consider myself a giver. Whether contributing on the ground or in the planning and preparedness stages, I am excited to make a contribution, no matter how small. I am just so glad that an organization like the DRI Foundation exists to contribute to the education of preparedness and the distribution of desperately needed resources to where they can have the most impact. Just to be on the ground floor of this organization and at the beginning of this initiative is incredibly exciting and inspiring.
Thrive: You manage the business continuity program at the NYSE Euronext, which is quite significant! How do you find time for volunteering, and how does your volunteer work and involvement with the Foundation help you in your professional life?
AnneMarie Staley: Wow, that’s a good one, and I’m still working on it! Time management is a hard one for me and I continually strive to find ways to manage my time and resources. I have so many projects both at work and with the Foundation, so my project management skills help me as I approach them in much the same way. I also have fantastic people around me who are just as invested in a great work product and from whom I can draw inspiration. I learn skills and get great advice on both sides of the fence that I can use on either side. I’ve also learned to slow down and listen more. Because I consider myself a giver, I’m still working on saying no more. That said, a deadline is still my best time management solution to date.
Thrive: How would you measure the success of the Foundation?
AnneMarie Staley: By providing the one-day course I mentioned earlier on a global scale, and providing a viable network of volunteer opportunities for our 11,000 certified professionals worldwide. If we can equip communities and individuals to become more resilient and accountable for professional and personal preparedness, that would be a great success.
Thrive: What do you think are some of the greatest challenges delivering aid to victims impacted by disaster?
AnneMarie Staley: It is said that the road to hell is paved with good intentions. I have known selfless people who get up from what they’re doing to rush to the aid of a site, only to be turned away because there are too many spontaneous volunteers there already. If you want to be of real help, align yourself with an organization that deploys volunteers so that you can be used in a more needed and meaningful way. The other challenge comes when people get together to raise resources – water, for example. They load up the trucks and get out to the site only to find that all of those other spontaneous volunteers also had the same idea, and now the most abundant resource they have is water.
What this comes down to is communication. Effective volunteers join with an organization so that they can be directed to those areas that most need aid and deliver the resources most needed on the ground. I won’t even get into the bureaucracies of some other organizations. That is why the DRI Foundation is nimble enough to partner with communities and utilize the Certified Professionals in those communities to get us to the organizations and leaders that need the resources and help. I’m talking about local churches, shelters and other non-profit organizations already working in the community long before the disaster has occurred.
Thrive: Is there anything we didn’t ask that you’d like others to know about the Foundation?
AnneMarie Staley: As with all non-profit organizations, in order to drive action, an appropriate level of funding is required. We solicit public and private institutions, and individual donors, to contribute tax-deductible donations. This funding supports education and awareness, research and program development related to volunteerism efforts, and redistribution requirements related to programs in the form of services, goods or financial aid (see sidebar Give a Little Bit page 28).
At some point in our lives, we all recognize the need to find a way to give back. For me, it came after Hurricane Katrina did such horrible damage to New Orleans and the Gulf Coast. Having been to New Orleans many times before the hurricane, and having had the opportunity to experience the people, history, culture, food and music, the urge to go help was very strong.
The first spring after the storm, I volunteered with both a local food bank and in Musicians Village with Habitat for Humanity. My little bit of help made me feel good about myself – but more importantly, it made me feel that I had helped people who clearly needed it. The appreciation from those being supported was real, profound and heartfelt.
Lessons from NOLA
The people of New Orleans have a strength of character, faith and fortitude. They battled back to some form of normalcy, and continue to work at it. I heard the stories of people who lost everything. Tears welled up in my eyes as they told me of their hardship and misfortune – but then, in typical New Orleans style, they’d say, “It’s okay, baby, I got my health, I’m rebuilding my home, I got my faith and we have you here to help us.”
Oh my goodness. The reality of hope was evident. The appreciation real and profound.
After Katrina, I promised myself that I would commit to doing more with my own volunteerism, both at home and in the cities I visit. Volunteering can take on different shapes and sizes. It’s not the magnitude of your efforts – your gifts of time, energy, good will and spirit – but the intent and depth of your caring that matters most. Do what you can, when you can, and bring a smile along with you. Something that seems like only a little bit of help may make all the difference to the recipients.
Marshalling Our Resources
At each of our last two conferences in New Orleans and Philadelphia, your DRI Foundation has hosted volunteer days for any attendees who wished to join in. We’ve had large numbers of people working with Habitat for Humanity and local food banks. This year in Atlanta, we’ll once again host a volunteer experience that will satisfy your urge to give back and help many who are in need.
Since we are a foundation whose charter includes providing help to those impacted by the very storms and outages that we design resiliency models for, we also have plans to assist before the disaster hits, with preparedness training by our committed and talented certified profes- sionals. Our goal is to work year round in many locations, providing intellectual and physical assistance to people and companies in need.
As Director of Volunteerism for the Foundation, I am in the enviable position of helping chart our course, being personally involved in the decisions to marshal our resources for the betterment of others. We feel the goals and mission we share are similarly shared by all of you, and for that we are forever appreciative.
Please think about how you may be able to help those in need in your communities and about Volunteering at DRI2015’s Volunteer Day. Feel free to reach out to me with your thoughts and ideas about volunteerism via the DRI Foundation. And most importantly, keep those in need in your hearts and deeds.
BIO: Clyde Berger has been active as a business resilience professional for more than 20 years. Currently president of his own consulting company, Imagine Continuity Enterprises, Inc., he specializes in all aspects of global enterprise resiliency management. He serves on the DRI Foundation board as Vice President and Director of Volunteerism.
Do you have opinions or ideas about DRI International Professional Practices? We hope so, and we want to hear them! The DRI International Commission’s Professional Practices Committee is seeking comments from DRI Certified Professionals on the current edition of the Professional Practices.
How It Works
The Professional Practices Committee is responsible for maintaining the DRI Professional Practices. In order to accomplish this, the committee uses a four-year update cycle that has been adopted by the DRI Commission. The cycle works as follows:
Year One: Solicit feedback on the current edition of the Professional Practices from DRI Certified Professionals. In addition to this article, you’ll see announcements and requests in all of DRI’s media outlets. Please respond!
Year Two: Feedback in each area is reviewed by the committee. Modification to each Professional Practice is selected for consider- ation and incorporated into the draft of the next release. Upon review by the Commission, and with the approval by DRI executive staff, drafts of the new practices are made available on the MyDRI web portal at the end of year two and comments on the proposed changes are sought.
Year Three: Final versions are created for each Professional Practice and submitted to the DRI Commission and executive staff for approval prior to distribution. Education material is updated.
Year Four: Professional Practices are exercised in the field, and at the end of the fourth year it all begins again!
Input will be collected for the duration of 2014, after which the Professional Practices committee will create a version for comment. Once the comment period has been completed, then a final version will be published.
So, all you have to do is review the current Professional Practices, focusing on those areas that you believe may need updating and revising, and provide your comments. To view the Professional Practices and provide input, log in to your MyDRI account. Please note that DRI Professional Practices were established as a basis for business continuity development across all industries, not any one specific sector.
Thank you, in advance, for your comments.
The DRI Professional Practices
Here’s a quick overview of the Professional Practices. Log into your MyDRI account to read them in their entirety and to comment.
1. Program Initiation and Management
Establish the need for a Business Continuity Management Program within the entity and identify the program components from understanding the entity’s risks and vulnerabilities through develop- ment of resilience strategies and response, resto- ration and recovery plans. The objectives of this professional practice are to obtain the entity’s support and funding and to build the organizational framework to develop the BCM program.
2. Risk Evaluation and Control
The objective of this professional practice is to identify the risks/threats and vulnerabilities that are both inherent and acquired which can adversely affect the entity and its resources, or impact the entity’s image. Once identified, threats and vulner- abilities will be assessed as to the likelihood that they would occur and the potential level of impact that would result.
3. Business Impact Analysis
During the activities of this professional practice, the entity identifies the likely and potential impacts from events on the entity or its processes and the criteria that will be used to quantify and qualify such impacts.
4. Business Continuity Strategies
The data that was collected during the BIA and Risk Evaluation is used in this professional practice to identify available continuity and recovery strategies for the entity’s operations and technology.
5. Emergency Response and Operations
This professional practice defines the requirements to develop and implement the entity’s plan for response to emergency situations that may impact safety of the entity’s employees, visitors or other assets.
6. Plan Implementation and Documentation
In this phase of the Business Continuity Management Program, the relevant teams design, develop, and implement the continuity strategies approved by the entity and document the recovery plans to be used in response to an incident or event.
7. Awareness and Training Programs
In this professional practice, a program is developed and implemented to establish and maintain corporate awareness about Business Continuity Management (BCM) and to train the entity’s staff so that they are prepared to respond during an event.
8. Business Continuity Plan Exercise, Audit and Maintenance
The goal of this professional practice is to establish an exercise, testing, maintenance and audit program. To continue to be effective, a BCM Program must implement a regular exercise schedule to establish confidence in a predictable and repeatable performance of recovery activities throughout the organization.
9. Crisis Communications
This professional practice provides the framework to identify, develop, communicate, and exercise a crisis communications plan.
10. Coordination with External Agencies
This professional practice defines the need to establish policies and procedures to coordinate response, continuity and recovery activities with external agencies at the local, regional and national levels while ensuring compliance with applicable statutes and regulations.
BIO: Fred Sebren, CHPCP.CBCLA.CBCP.CBCV. MBCI.ITILv3, is Vice-Chair of the DRI International Commission and Chair of the Professional Practices Committee. He also acts as the Commission’s Education Liaison. He can be reached at email@example.com or (972) 442-6985.
DRI International ha formado un comité nuevo para crear un glosario en español. Patricia Oliver, miembro del comité y traductora especializada en continuidad, ha escrito un artículo sobre su formación: